Denali Return Policy

Denali Return Policy

Return Policy

·        Products must be returned in new, complete, and unaltered condition within 60 days of original ship date.

·        No signs of installation are allowed

·        Original box, packaging, manuals, tags, and literature must be included and undamaged

·        Return shipping costs are the customer’s responsibility

·        U.S. customers may purchase a prepaid return label for $12.00 USD

·        Unused items with missing or damaged packaging/materials may be returned to the customer or incur a repackaging/repair fee up to 25%

·        Used or altered items are not eligible for return

·        If used/altered items are received: items with value below return shipping cost will be disposed of without refund; items with value above return shipping cost allow the customer to choose return shipping or disposal without refund

·        Returns are inspected within 1–5 business days after receipt

·        Refunds are then issued; credit card posting may take an additional 2–10 business days

·        If the online price drops during the return/exchange period, a price match is available upon request and a coupon for the difference will be provided for future purchases; requests must be made within the return/exchange period



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